Spanish Speaking Customer Care Rep in Call Center, PAID TRAINING in Chicago, Illinois For Sale

Company Description
Job Description
Undergraduates Are Welcome!
National group of medical clinics headquartered in Northbrook, IL is seeking a full-time or part time Spanish and English Speaking Customer Care Specialist to join our growing team.
Job Responsibilities:
• Handles outgoing and incoming multi-line and multi-language customer care calls
• Schedules new leads for appointments, by adhering to established scripts and procedures
• Accommodates schedule needs of existing patients, including scheduling future appointments and addressing schedule changes
• Makes outgoing confirmation and follow up calls for patient appointments
• Answers questions from patients and addresses concerns using established scripts and procedures
• Makes outbound recall calls to former patients to re-establish patient care
• Serves as information desk, including transfer of calls and accepting phone messages
• Demonstrates knowledge of services, professionalism and outstanding customer service
• Adheres to established procedures for inter-office communication and other guidelines related to the job and the company
• Performs other related duties as assigned
Qualifications:
• Must speak English and Spanish fluently
• Minimum 1 year of office experience
• Excellent multitasking and follow-through ability
• Superb customer service skills and phone etiquette
• Previous experience in medical setting and/or with insurance/call center preferred
Do not contact job poster about other services, products or
commercial interests.
Click here to apply.