Air Export Customer Service Agent (CHI:131066) - (chicago, illinois) in Chicago, Illinois For Sale
Req ID:
Job Function: Air Freight
Full:Time/Part:Time: Full:time
Contract Type: Regular Employment
Job Level: Entry:level
Department: Air Export
Sub:department: Customer Service
Location: Elk Grove Village IL
Full time/Part time: Full Time
The Panalpina Group is one of the worlds leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value:Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.
We are looking to hire a Air Export Customer Service Agent (CHI: ) to serve as a point of contact for customers, document preparation teams and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.
Responsibilities
* Contact internal and external customers / phone and validate orders
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Complete customer and sales team quotes, RPP and RFQ and escalate to supervisor to validate rate offering if shipment quote is in excess of 500 Kgs
* Maintain knowledge of current air freight and inland market rates, and quote customers accordingly
* Quote requests to/from Gateway
* Green light emails and releases to/from PA Destinations where required
* Handle initial customer claims and escalate to Supervisor when required
* Schedule cargo Pick Up
* Enter Pick up into ExWorks
* Send Gateway Huntsville and Miami daily truck totals and estimates by 12:00 daily
* Set up shell file with file number and HAWB and shipper FOS code
* Complete Customer Service Check List and communicate shipment handling instructions to the Document Preparation team
* Review documentation against Shippers Letter of Instruction (SLI) and/or Letter of Credit for accuracy
* Arrange for legalization of documents and / or inspection (if necessary)
* Pass file to Document Preparation Team
* Track and relay COB and NOA information to internal and external customers
* Upload Internal and External customer Contracts, SOP, POA and Consent to Screen documentation into Profile
* Further increase internal and external customer satisfaction and business share through proactive and regular contact and report any defects in process to supervisor
* Establish customer communication preference and communicate to sales and supervisors to add to SOP, i.e., phone, e:mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions and escalate to supervisor when required
* Provide accurate job costing on inland or third party costs
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
* Record process defects in Incident Handling Tool
* Other tasks and duties as assigned by Direct Line Supervisor, Operations Supervisor or Management
Qualifications
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years Air Export experience or 4 years of industry experience
* Knowledge of all Panalpina products
* Thorough and comprehensive knowledge of Panalpia strategy, structure and pricing
* IATA DGR Certification preferred; If certification is not had, then first available initial or recurrent training course must be passed in order to maintain employment
* Full understanding of the responsibilities and operation know how of Documnent Preparation and Processing Agent
* Bacherlors Degree preferred
Skills
* Excellent communication and people skills
* Detail oriented
* Team player
* Strategic planning skills
* Ability to work in fast paced environment
* Proficient in Panalpina forwarding and MS Office applications
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage